Licence key not recognised

If your EA shows a TTJ licence message saying the licence key wasn't recognised or found, the key entered in the EA doesn't match an active TTJ licence key.

A licence key looks like TTJ-EZ-000123.ttj_ followed by 43 letters, numbers, hyphens or underscores: 61 characters in all. The part before the dot is your licence ID.

A TTJ licence check only affects new trades. It never closes or changes positions that are already open.

What to do next

• Copy the whole licence key again from the email TTJ sent you and paste it into the EA's TTJ_LicenceKey input (EA Properties → Inputs).
• If you were sent a replacement key, use the newest one. Earlier keys stop working when a new key is issued.
• Still not recognised? Email support with your licence ID and the email address you used at checkout.

Never send your licence key, MT5 password or card details. TTJ will never ask for them.

Support: ttj.systems.ltd@gmail.com

Other licence messages

• Licence revoked
• Licence suspended
• Wrong MT5 account
• Key replaced